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Return, Refund & Warranty Policy

1. General Policy

Bilson Arms is committed to delivering elite-quality firearms, suppressors, accessories, and components manufactured with meticulous engineering and precision machining. We stand behind every product that leaves our facility in Broussard, Louisiana. This Return, Refund & Warranty Policy outlines the terms and conditions under which returns, exchanges, refunds, and warranty services are handled.

By placing an order with Bilson Arms, you acknowledge and agree to the terms set forth in this policy.

2. Return Merchandise Authorization (RMA)

All returns, regardless of reason, require prior authorization from Bilson Arms. No returns will be accepted without a valid Return Merchandise Authorization (RMA) number. To request an RMA, contact Bilson Arms Customer Service by phone or email. Include your order number, the item(s) you wish to return, and a detailed description of the reason for the return.

Items received without a valid RMA number will be refused and returned to the sender at their expense.

3. Firearms Return Policy 

This section applies to all Bilson Arms firearms, including the BA-15FC, BA-9FC, BA-PAR, and all pistol configurations.

3.1 Inspection Before Transfer

IMPORTANT: Customers must thoroughly inspect all firearms at the receiving FFL dealer before completing the transfer. Once a firearm has been transferred to the customer through the FFL, it is considered used, even if unfired. Returns after transfer are subject to significant limitations as outlined below.

3.2 Returns Before FFL Transfer 

If a defect, damage, or discrepancy is identified before the FFL transfer is completed, the customer must contact Bilson Arms immediately to obtain an RMA. In such cases:

  • Bilson Arms will arrange for the firearm to be returned at no cost to the customer.

  • Upon inspection and verification, Bilson Arms will offer a replacement, repair, or full refund at our discretion.

  • The customer will not be responsible for return shipping fees when the issue is attributable to Bilson Arms.

3.3 Returns After FFL Transfer 

Once a firearm has been transferred through the FFL to the customer, all sales are considered final. Returns after transfer are not accepted for buyer’s remorse, change of mind, or preference. However, if a manufacturing defect is discovered after transfer, the firearm is covered under our Manufacturer’s Warranty (see Section 7).

3.4 Unclaimed Firearms 

If a firearm is not picked up from the FFL within 30 days of arrival—including cases of failed background checks, refusal to pick up, or any other reason the transfer cannot be completed—the order will be canceled. A refund will be issued minus a 15% restocking fee, return shipping costs, and any original shipping charges. FFL transfer fees are non-refundable by Bilson Arms.

4. NFA Items (Suppressors) 

This section applies to all Blue Collar Series suppressors manufactured by Bilson Arms.

 

  • All NFA item (suppressor) sales are final once the ATF Form 4 transfer has been completed.

  • Customers should inspect the suppressor thoroughly at the NFA FFL dealer before accepting the transfer.

  • If a defect is discovered prior to transfer, contact Bilson Arms immediately for an RMA.

  • Manufacturing defects discovered after transfer are covered under the Blue Collar Series Lifetime Warranty (see Section 7.2).

5. Non-Firearm Products & Accessories 

This section applies to all non-serialized products, including complete upper assemblies, the BA-ARCA mount, the BA-RTC Buttstock, replacement parts, apparel, and branded merchandise.

5.1 Standard Return Window 

Non-firearm items may be returned within 30 calendar days of delivery, provided the following conditions are met:

  1. A valid RMA number has been obtained prior to shipping the return.

  2. The item is in new, unused, and uninstalled condition.

  3. The item is returned in its original packaging with all included accessories, documentation, and hardware.

  4. The customer provides proof of purchase (order confirmation, invoice, or receipt).

5.2 Restocking Fee 

A 15% restocking fee will be applied to all returned non-firearm items unless the return is due to a Bilson Arms shipping error or a verified product defect. Return shipping costs are the responsibility of the customer unless the return is due to our error.

5.3 Non-Returnable Items 

The following items are non-returnable and non-refundable under any circumstances:

 

  • Ammunition, projectiles, and reloading components

  • Items that have been installed, mounted, used, or show signs of wear

  • Custom-order or special-finish products (custom Cerakote colors)

  • Gift cards and promotional

  • items Items returned without original packaging

6. Return Shipping & Packaging Requirements 

  • All firearms must be unloaded and shipped in compliance with all applicable federal, state, and local laws.

  • Firearms must be shipped via a carrier authorized to transport firearms (UPS or FedEx). USPS is not authorized for handgun shipments.

  • Items must be securely packaged in the original shipping box whenever possible. Do not ship in only the manufacturer’s product box.

  • The RMA number must be clearly written on the outside of the shipping package.

  • The customer is responsible for insuring all return shipments for the full replacement value of the item(s).

7. Manufacturer’s Warranty 
7.1 Firearms Warranty 

Bilson Arms warrants all new firearms (BA-15FC, BA-9FC, BA-PAR, and all pistol configurations) to be free from defects in material and workmanship under normal use for the lifetime of the original purchaser. Every Bilson Arms firearm is guaranteed to deliver 1 MOA accuracy or better. This warranty covers:

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  • Defects in materials or workmanship

  • Mechanical malfunctions attributable to manufacturing

  • Failure to meet the 1 MOA accuracy guarantee under proper conditions

 

Bilson Arms will, at its sole discretion, repair or replace any firearm or component found to be defective. If a replacement firearm is issued with a different serial number, the replacement must be transferred through the customer’s FFL dealer. Bilson Arms is not responsible for FFL transfer fees associated with warranty replacements.

7.2 Blue Collar Series Suppressor Warranty 

All Blue Collar Series suppressors carry a Lifetime Warranty to the original purchaser against defects in materials and workmanship. This warranty covers the aluminum alloy can, high-strength stainless steel baffles, and Cerakote finish under normal use conditions. The suppressor must be used within its rated caliber range (up to .450 Bushmaster) and must not be used with full-auto rated firearms.

7.3 Accessories & Components Warranty 

Bilson Arms accessories and components, including the BA-ARCA mount, BA-RTC Buttstock, and complete upper assemblies, are warranted against defects in material and workmanship for a period of one (1) year from the date of original purchase.

7.4 Warranty Exclusions 

This warranty does not cover:

  • Normal wear and tear, including finish wear and cosmetic blemishes from regular use

  • Damage resulting from misuse, abuse, neglect, accident, or improper maintenance

  • Use of hand-loaded, reloaded, or non-SAAMI-specification ammunition

  • Firing with an obstruction in the barrel or chamber Unauthorized modifications, alterations, or repairs not performed by Bilson Arms

  • Damage caused by corrosion due to failure to properly clean and maintain the firearm

  • Any firearm or product not purchased through an authorized Bilson Arms dealer or directly from Bilson Arms

  • Cosmetic-only claims that do not affect functional performance

8. Warranty Claim Process 

To submit a warranty claim, follow these steps:

  1. Contact Bilson Arms Customer Service by phone or email. Provide your name, order number or serial number, proof of purchase, and a detailed description of the issue. Photographs or video may be requested.

  2. Upon approval, Bilson Arms will issue an RMA number and provide return shipping instructions.

  3. Ship the unloaded firearm or item, freight prepaid, to Bilson Arms at the address provided with your RMA. Include the RMA documentation inside the package.

  4. Bilson Arms will inspect the item and determine whether repair, replacement, or other resolution is appropriate. Turnaround time for warranty service is typically 4–6 weeks after receipt.

  5. Repaired firearms will be returned directly to the customer at no additional charge. Replacement firearms with a new serial number must be transferred through the customer’s FFL.

9. Refund Processing 

  • Approved refunds will be credited to the original payment method used at the time of purchase.

  • Refunds are processed within 5–10 business days after receipt, inspection, and approval of the returned item.

  • Original shipping charges are non-refundable unless the return is due to a Bilson Arms error.

  • FFL transfer fees paid to third-party dealers are non-refundable by Bilson Arms.

  • Restocking fees, where applicable, will be deducted from the refund amount.

10. Incorrect or Damaged Shipments 

If you receive an incorrect item or an item that was damaged during shipping, contact Bilson Arms Customer Service within 5 business days of delivery. Bilson Arms will provide a prepaid return shipping label and arrange for a replacement or full refund at no cost to the customer. Please retain all original packaging materials for inspection and carrier claims.

11. Limitation of Liability 

In no event shall Bilson Arms be liable for any incidental, consequential, special, or punitive damages arising from or in connection with the purchase, use, or return of any Bilson Arms product. Bilson Arms’ liability under this policy shall not exceed the original purchase price of the product in question. This limitation applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise.

12. Policy Modifications 

Bilson Arms reserves the right to modify this Return, Refund & Warranty Policy at any time without prior notice. The policy in effect at the time of purchase shall govern the transaction. The most current version of this policy is available on our website at www.bilsonarms.com.

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